Shipping & Return Policies
Exchanges, Returns, and Refunds
Unfortunately, we are not able to accept exchanges and returns on regular purchases. We do want you to be happy with your purchase and strive to provide a positive shopping experience. Please contact us with any concerns, questions or problems with your order. We work hard to have satisfied repeat customers.
DAMAGED ITEMS/REFUNDS
Refunds are issued if a product is damaged during shipping to the customer. We take great care in packing your pottery so it arrives safely at your door. Occasionally, damage occurs in shipping. If you have any problem with your shipment when it arrives, please save the packaging and contents and contact us immediately for a prompt refund. Due to the individual nature of our items, we are not able to guarantee replacement of items damaged during shipping. Refunds will be issued within 2 business days of notification.
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Shipping Policy
ORDER PROCESSING/SHIPPING TIME
Please allow 2-5 days to process your order. You will receive a shipping estimate and tracking information via email once your product has shipped.
COSTS
We do our best to combine shipping when possible. Multiple piece orders often ship in separate boxes to prevent breakage. Please note that any shipping costs include actual postage paid plus the cost of the packing materials used to ship your order safely.
Our goal is to ship your pieces safely, using materials and methods that minimize impact on the environment.
- Honeycomb Packing Kraft Paper: This cushioning void fill packing paper is made from kraft paper that is 100% natural material. The slit paper technology allows the material to lock in place, voiding the need to tape it in place.
- Packing Peanuts: They are made from a starch based, renewable resource. We strongly encourage you to reuse the the packing peanuts if possible. Once the peanuts have reached the end of their life cycle, they can easily be dissolved in water, with no harmful residue.
- Shipping Boxes: We encourage you to reuse the shipping boxes if possible. While they are easily recycled curbside, our hope is to encourage a more circular packaging cycle.
- Shipping Tape: This water activated kraft tape is made of 100% wood pump and adhesive is starch based. It is is recyclable and compostable.
We encourage you to recycle and reuse your shipping materials!